Playing Safely and Staying in Control

1. Our Commitment

Lüks Casino treats gambling as entertainment, not a source of income. We build our platform around player protection alongside game variety and payment speed.

If you feel you need to step back from the platform, you can request self-exclusion at any time through the process described below.

2. Recognizing Problem Gambling

Problem gambling shows up as chasing losses, spending more than planned, hiding play from family, or feeling anxious when unable to play.

Other signs include borrowing money to gamble, neglecting work or relationships, and continuing to play despite wanting to stop. Any combination of these signals is worth acting on early rather than waiting for the situation to worsen.

3. Self-Exclusion

You can request to exclude yourself from the platform once every 90 days. To do so, send a request from your registered email address; once the site confirms your request, your account access is restricted.

A new self-exclusion request can be submitted no earlier than 30 days after a previous one. The platform reserves the right to decline a request to lift a restriction early.

4. Self-Service Tools

We do not currently offer self-service tools for setting your own deposit, loss, wager, or session-time limits from your account. If you'd like to restrict your play, the self-exclusion request described above is the available option.

5. Protection of Minors

Registration is restricted to players aged 18 and above. We verify age and identity during account setup and before withdrawals.

Parents and guardians can install filtering software such as Gamban, BetBlocker, or Net Nanny on shared devices to prevent underage access to gambling sites.

6. Financial Responsibility

Only gamble with money you can afford to lose, and set a budget before you start playing. Never use funds set aside for bills, rent, or savings.

Setting a personal budget before you play and reviewing your transaction history regularly are the most practical ways to stay aware of how much you have deposited and lost over time.

7. External Support Resources

If gambling is affecting your life, independent organizations offer confidential support outside of Lüks Casino: GamCare, Gambling Therapy, and Gamblers Anonymous provide helplines, live chat, and in-person meetings.

These services are free and separate from any gambling operator, which allows for an honest conversation about your situation.

8. Our Ongoing Responsibility

We review our responsible gambling approach regularly and update this page as needed.

If you have questions about self-exclusion or would like to submit a request, you can reach out through the channels available in your account menu.